Terms and Conditions
Dmc solutions Barcelona, group travel Barcelona and MICE specialists.
Terms and conditions:
DMC Solutions Barcelona is a trading name of Bensim Travel S.L. with Spanish company number GC 001745.
“Client” pertains to all persons named on the booking form, intending to book with DMC Solutions Barcelona.
A “product” is any service sold and offered by DMC Solutions Barcelona. All clients will be deemed to have read, understood, and accept all booking conditions upon registering for a DMC Solutions Barcelona product.
If the client is booking on behalf of a group, it is the responsibility of the client who books and accepts the terms and conditions to make sure all other persons in the group have read the Terms and Conditions and have agreed to its contents.
DMC Solutions Barcelona considers a bound contract to have been formed upon the agreed deposits exchanged between the client and DMC Solutions Barcelona. This comes into existence when DMC Solutions Barcelona has received a 20% deposit of the total booking and issues a confirmation. DMC Solutions Barcelona reserves the right to refuse or decline any booking without further explanation. The deposit may vary according to the event or accommodation being booked and the length of time between the confirmation of the event and the event date. The remaining balance is due 30 days prior to the event.
All products offered are subject to availability. Confirmation of availability is not valid until received in writing by DMC Solutions Barcelona. Confirmation of a booking can then only be guaranteed on receipt of full or part payment of the event.
Payment may be made via bank transfer, cheque, cash, paypal and all major credit cards. Paypal is subject to a 3.6% surcharge. Credit cards are subject to a 1.8% surcharge. All payments via bank transfer must be made in euros and exclusive of any bank charges. In the event of errors or omissions in a proposal or where an increase is changed by a change in circumstance, DMC Solutions Barcelona reserves the right to amend quotes prices with notice given to the client.
Clients can cancel at any time, and the cancellation will come into effect as soon as DMC Solutions Barcelona receives a written request from the client. In the case of cancellation less than 5 days after the booking no cancellation fee shall be applied. In the case of cancellation of more than 30 days prior to the event the cancellation charge shall be 20% of the total cost. Cancellation between 15 and 30 days prior to the event shall incur a cancellation charge of 50% of the total cost. Cancellation with less than 15 days before the event shall be charged 100% of the total cost. In the case of cancellation of part of the group then the same cancellation charges will apply on a pro-rata basis. In the case of group sizes being reduced from the original booking DMC Solutions Barcelona reserves the right to cancel the booking or change the price according to the number of participants.
We strongly advise bookings should not be made without adequate personal insurance. It is the responsibility of the client to have adequate travel and accident insurance to cover a minimum, but not limited to, the following: all medical expenses, including treatment, transport, and evacuation; repatriation expenses; loss or delay of luggage; and cancellation or curtailment of a product. The clients insurance should not exclude ANY planned adventure activities from the time of booking and for the full duration of the product. DMC Solutions Barcelona does not accept liability on the client´s behalf in circumstances where DMC Solutions Barcelona has provided a product of reasonable standard. A client and his personal belongings are the client’s sole responsibility. It is also the sole responsibility of the person booking to inform and make sure all members of their party have read, understood, and agree to these terms.
The client agrees to pay for any damages caused by the client to the facilities or equipment of DMC Solutions Barcelona, their employees, and any third parties that provide services for DMC Solutions Barcelona.
DMC Solutions Barcelona accepts no responsibility for participants failure or late showing for any transport booked with DMC Solutions Barcelona. In the event of a client being delayed DMC Solutions Barcelona will endeavour to wait, however DMC Solutions Barcelona cannot be held responsible if this is not possible.
The descriptions of products serve as indications only. There may be slight variations in schedules, venues and timings. Pictures used in all promotional literature to illustrate products are used as an indication only.
DMC Solutions Barcelona, as a licensed travel agent, uses a number of suppliers and providers. Bookings accepted by DMC Solutions Barcelona are subject to the terms and conditions of these providers and suppliers. These terms and conditions are available upon request by the client.
Personal conduct on all events is expected to be of a good and reasonable standard. This standard is deemed by DMC Solutions Barcelona and/or its supplier/provider. DMC Solutions Barcelona and/or its service provider reserve the right to terminate a clients participation or refuse entry if the clients behaviour is deemed inappropriate. In such cases DMC Solutions Barcelona accepts no responsibility for any losses incurred.
DMC Solutions Barcelona and its providers strive to maintain high standards of safety. However, DMC Solutions Barcelona cannot provide any guarantee of the suppliers safety or performance standards. Some products offered by DMC Solutions Barcelona involve an element of risk. Clients accept that they participate in these products at their own risk and will not hold DMC Solutions Barcelona responsible for any accident, injury, or death. Some providers require participants to sign disclaimers and reserve the right to deem the person unfit for the product. In this case, their judgement is final.
Some of DMC Solutions Barcelona activities and products are dependent upon the weather. DMC Solutions Barcelona will endeavour to re-schedule this product, however, DMC Solutions Barcelona cannot be held responsible if this is not possible. DMC Solutions Barcelona cannot be held responsible for cancellation of activities due to adverse weather or mechanical failure.
Lost and stolen property
DMC Solutions Barcelona will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst DMC Solutions Barcelona will strive to ensure the security of guests’ personal possessions, DMC Solutions Barcelona cannot guarantee it.
Our authorized representatives may take photographs and films of our clients while using any DMC Solutions Barcelona product. By agreeing to these terms and conditions, DMC Solutions Barcelona reserves the right to use said material for any advertising or promotion without obtaining further consent. DMC Solutions Barcelona also reserves the right to use any comments clients make, questionnaires or complimentary letters with respect to DMC Solutions Barcelona or its products in promotional literature without obtaining further consent.
In the unlikely event the client has a complaint about any of the product arrangements, the client must raise the complaint immediately with a DMC Solutions Barcelona employee so that DMC Solutions Barcelona can strive to rectify the problem. DMC Solutions Barcelona is not obligated to compensate complaints made after the departure of guests. DMC Solutions Barcelona liability will be limited to the cost of the sale price of the product.
A deposit paid to DMC Solutions Barcelona shall be constituted as acceptance of these terms and conditions.
DMC Solutions Barcelona is a Spanish registered, limited liability company, any such disputes arising from these terms and conditions shall be dealt with by the Barcelona courts.